When a signature request needs help

The email didn’t arrive

Ask the signer to check their spam folder. Then, on the Signatures page, choose Send again. If the address was wrong, choose Correct beside the signer, fix it, and choose Save and send. If an email couldn’t be sent, the Signatures page says the email didn’t go out.

The signer can’t find where to sign

Start, then Next, takes them to each place marked for them in turn. If they choose Finish too soon, Pagyra tells them what is still missing.

The link says it isn’t valid

The request may have been cancelled, or the signer’s details corrected, which sends them a new link. Ask them to use the newest email.

The request expired

Send the document for signature again. To give people longer next time, choose a later expiry under More options.

Someone declined

The request stops for everyone, and you see their reason if they gave one. Change the document if needed, and send it again.

It isn’t my turn yet

When people sign one after another, a link opened early says who signs first. You get an email when it’s your turn.

The download link stopped working

Links in the completion email work for 30 days. After that, use the files attached to that email, or ask the sender for a copy.